Document and Payment Management
We are experts in taking care of the paperwork our clients
receive from and send to their 
customers. Even in 2010
organisations are still reliant on paperwork for some processes. We
take that burden from our clients to make managing customers more
effective and efficient.
We provide a range of services including:
>
Correspondence processing
> Application
processing
> Transaction
processing
> Print &
fulfilment
Behind the scenes, our systems seamlessly turn paperwork into electronic files. These are sent to the contact centre where one of our agents will respond to customers in the most appropriate way.
Key features of our services include:
> Operating a
secure unit 24/7, 365 days a year
> CCTV and
controlled access, 24 hours security presence
> Secure "lock
box" environment for authorised personnel
> Document
workflow management
> Integration of
front and back office
> Efficient
technology - semi automatic mail extraction desks, remittance
processing machines, flatbed and industrial
scanners
> Ability to use
live client systems
Ventura handles over 169,000 pieces of correspondence for Next
Directory per month including, 
customer letters, order forms,
gift vouchers, credit agreements, new Directory requests and
competition entries. In addition, Next trusts us with over 132,000
banking transactions per month.
