Debt Management
We help our clients to manage late paying
customers, whether their objective is to reduce short term debt or
free up cash from long-term debt.
With 22 years' experience and more than 600 debt management advisers, we have a proven track record handling over 30 million contacts and collecting over £220 million per annum. Ventura is the UK's only CIFAS accredited outsourcer.
Northern Rock, one of our longest standing financial services clients, works in partnership with us to optimise payments on a selection of its loan products.
Our end-to-end debt management service includes:
- Incoming and outgoing calls to collect payments
- Payment reminders for forgetful customers
- Payment collection from non paying customers
- Early and late stage collections services
- Risk management expertise to maximise profitable credit facilities
- Advising customers with financial difficulties
- Tracing customers that don't want to be found
- Litigation services
- In-house debt collection agency services
- Debt management systems designed to make payment collections easier
We use multi-channel contact centres and the latest technology to maximise cash collected. For example, we introduced a personalised text messaging service to replace standard text messaging. The result was a 15% increase in the call back rate.
One of our debt management clients in the utilities sector has seen agent productivity rise by 15%, handling times reduce by 23% and a significantly improved OFWAT customer satisfaction score since partnering with Ventura.
