Debt Management
We help our clients to manage late paying customers, whether their objective is to reduce short term debt or free up cash from long-term debt. With 22 years' experience and more than 600 debt management advisers, we have a proven track record handling over 30 million contacts and collecting over £220 million per annum.
Ventura is the UK's only CIFAS accredited outsourcer.
Northern Rock, one of our longest standing financial services
clients, works in partnership with 
us to
optimise payments on a selection of its loan products.
Our debt management services include:
> Risk
management
> Early
collections (including B2B collections)
> Customer debt
advice
> Customer trace
& admin
> Litigation
services
> Debt
collection agency
Key features of our service are:
> We are FSA
compliant
> Customer
profiling and segmentation by debt risk
> Skills-based
routing
> Interactive
Voice Response technology
> Best time/
channel to contact analysis
We use multi-channel contact centres and the latest technology to maximise cash collected. For example, we introduced a personalised text messaging service to replace standard text messaging. The result was a 15% increase in the call back rate.
One of our debt management clients in the utilities sector has seen agent productivity rise by 15%, handling times reduce by 23% and a significantly improved OFWAT customer satisfaction score since partnering with Ventura.
