Customer Management
Our contact centre outsourcing services can help our clients at all stages of the customer lifecycle, whether their customers are consumers or businesses. They include:
> General
enquiries
>
Complaints
> Help and
information lines
> Technical
support
> B-to-B Account
Management
> Emergency
response
> Appointment
setting
> Industry
specific services e.g. automotive, technical and parts advice
Key features of our services offered to all of our clients include:
> Speech
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> Post-call
customer surveys
> Dedicated
quality teams
> Knowledge
bases
> Award winning
adherence planning
> Real time
management information
In addition our marketing specialists can add value to our clients in profiling customers to help understand how best to retain loyal and profitable customers through:
> Identifying
high-value customers and their likelihood to buy additional
products
> Campaign
targeting and response analysis
> Cleansing and
up-keep of customer data
> Obtaining
feedback about products and services
> Segmenting
customers
O2 trusts us to provide excellent service, keep customers and promote loyalty as well as collect late payments. We're proud to provide these services for O2's UK consumer and business customers.
