Customer Management
Our contact centre outsourcing services can help our clients at all stages of the customer lifecycle, whether their customers are consumers or businesses. They include:
- Securing new customers
- Setting up new customer accounts
- Providing customer service for general enquiries and complaints
- Advice lines
- Taking orders, reservations and bookings
- Handling technical queries through helpdesks
- Up-grading customer accounts
- Sales including up- and cross-selling
- Promoting loyalty and retaining customers
- Chasing and processing customer payments
Our marketing specialists profile customers to help our clients understand how best to retain loyal and profitable customers through:
- Identifying high-value customers and their likelihood to buy additional products
- Campaign targeting and response analysis
- Cleansing and up-keep of customer data
- Obtaining feedback about products and services
- Segmenting customers
Our multi-channel contact centres are equipped to communicate with customers, through whichever channel they prefer, including:
- Incoming and outgoing calls
- SMS
- Web chat
- Faxes and letters
O2 trusts us to provide excellent service, keep customers and promote loyalty as well as collect late payments. We're proud to provide these services for O2's UK consumer and business customers.