Services
We have been managing customers from our large-scale
multi-channel contact centres for over 
40 years. Our experience enables us to take care of
our clients' customers more efficiently and cost effectively than
is possible in-house.
Below are some examples of what we do for our clients:
- Handle over 80million customer contacts every year
- Through incentives and promotions save 10,000 customers a month who would otherwise cancel their contracts
- Make 7million sales calls generating over £300million in revenue every year
- Manage over 3million customer payments and collect over £220million in late payments
We offer our services from a range of locations:
- The UK (onshore)
- India (offshore)
- A combination of the UK and India (multishoring)
- Your site (insourcing)
One size doesn't fit all; each organisation has different objectives so our solutions are bespoke to suit each client. We believe this is the only way to deliver real business benefits to our clients.
To take a closer look at our services in more detail, use the links on the left.