Retail
The retail market still faces challenging times. Slowing down of annual growth, increased operating costs and the cost of credit still set to rise; the market remains a tough place to be.
Ventura focuses on maintaining customer confidence in your brand through great call centre and back office services. We already provide a range of sales, customer enquiries and debt collections services for large retail brands including Next Directory and Freeman Grattan Holdings.
Consumers are increasingly choosing to shop differently. The
growth of online sales is testimony to this. Our technologically
advanced facilities can support whichever method your customers
choose which include online communications, call centre services,
back office solutions and customer care.
"Ventura's Pune contact centre has delivered additional benefits
through the provision of educated and committed agents who are
consistently generating above target customer satisfaction
scores"
Tracey Duddle, Head of Operations, Next Directory
