Public Sector & Charities
The Varney report has challenged government organisations with
improving service delivery to achieve efficiencies throughout their
organisations. Ultimately this means providing a better service to
the public at a reduced cost.
Ventura can play a fundamental role in improving call centre
service efficiencies 
throughout the public sector. Through
utilising our private sector experience together with our
understanding of working with public sector clients, we can ensure
government commitments are met and positive change happens.
The Department of Work and Pensions already benefits from our
experience and saw a massive improvement in efficiency through
partnering with Ventura.
"A great example of what the private and public sectors can achieve, working in genuine partnership."
(Graham Mowat, Head of Contact Centre Development, DWP Disability & Carers Service)
Raising awareness, money and making a difference are key aims of all charities.
The public are inundated with requests to give to charity. If they choose to give they want the assurance that the charity is efficient and that a large percentage of their donation makes it to the end cause.
Ventura's investment in its call centre services, people and
state-of-the-art technology means efficiency and savings can easily
be achieved. We can support your organisation throughout your
operation, from taking donation and helpline calls through your
contact centre, processing payments through our back office
solution, data analysis to target potential donors and fulfilling
mailings to these prospects with our document management
services.
The RSPCA
have seen major impact in their operations since outsourcing their
national emergency helpline to Ventura.
"The project has developed into a bespoke National Control Centre that the RSPCA and Ventura can be proud of."
(Tim Minty, RSPCA Superintendent)
