Royal Bank of Scotland Case Study

Insurance sales & credit card activation

What do we do?RBS Group

RBS outsources all Natwest, RBS, Mint and Tesco Bank new credit card customer activation and the sale of insurance products and balance transfers to Ventura.

What services do we provide?

From one of our UK based contact centres we provide a range of customer management services, including:

Customer Management

  • Incoming calls from consumers to activate new credit cards
  • PPI insurance sales
  • CPP Insurance sales
  • IPA Insurance sales
  • Balance transfers from other credit card
  • Ad hoc outbound sales campaigns

What are the benefits?

  • Our contact centre services and systems generate a significant amount of revenue for RBS each year
  • We have built an automated sales system for our RBS contact centre, designed to identify and profile customers most likely to buy in order to maximise sales opportunities through skills-based routing
  • Strict compliance and FSA regulated advisors

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