iYogi Case Study
UK Consumer Services
What do we do?
iYogi is the world's fastest growing remote technical services company and is one of Ventura's newest clients. iYogi has partnered with Ventura with the aim of expanding security services to protect its consumers and small businesses from growing threats of online viruses and spyware.
The Ventura partnership will seamlessly integrate its tech experts on iyogi's Global Delivery Platform to deliver security services to the millions of consumers plagued by growing online threats that compromise or slow down their systems.
What services do we provide?
From our offshore contact centre in Pune India, Ventura provides:
Customer Management
- Technical helpdesk services to iyogi customers and small business customers
- Inbound technical enquiries from UK, USA, Canada and Australia
What are the benefits?
- Ability to handle rapid growth in call volumes with ease and flexibility
- High call resolution rates
- Reduction in call waiting times
"Ventura's world-class facilities and management will help rapidly scale our service delivery to meet our unprecedented growth and demand for our direct-to-consumer business, while continuing to deliver on the lowest wait times and highest resolution rates in the industry."
Vishal Dhar, President Marketing & co-founder of iYogi.
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