Child Maintenance Options Case Study
Child Maintenance Options Service
What do we do?
Ventura set up a national helpline when the Child Maintenance and Enforcement Commission launched its new 'Child Maintenance Options' service in May 2008. The help line provides impartial information and advice to help parents make an informed choice about child maintenance.
This supports the Commission's objective to increase the number of effective child maintenance agreements in place for children who live apart from one or both of their parents.
What services do we provide?
From one of our large UK contact centres we manage the helpline and provide a range of customer management services through a variety of contact channels including incoming and outgoing customer service calls, white mail and e-mail:
Customer management
- Providing impartial information and support to assist parents in making an informed choice about child maintenance, dealing with what sometimes can be difficult and emotional calls
- Booking of face to face appointments with Child Maintenance Options Consultants
What are the benefits?
The Child Maintenance and Enforcement Commission benefit from:
- A brand new service that was achieved quickly and on time within four months
- A proven high quality, consistent customer experience
- Skilled specialist agents who can handle emotional calls
- The delivery of a service offering that is achieving positive recognition in the public domain
- The development of a tailored CRM system using Oracle technology
- Continuous ISO 27001 service accreditation achieved and maintained
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